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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All WACHTEL products

The group "New Technologies" offers for review the products of the plant WACHTEL: shop stoves, rotary stoves, floor stoves, hearth stoves, rack cabinets, universal cabinets, conservation units, shock freezing chambers, loading systems
  • Shop stoves WACHTEL
    Shop stoves
    PICCOLO II S et al.
  • Rotary kilns WACHTEL
    Rotary kilns
    ATLAS 1,1 XL, etc.
  • Floor furnaces WACHTEL
    Floor furnaces
    COLUMBUS E et al.
  • Hearth furnaces WACHTEL
    Hearth furnaces
    INFRA HER et al.
  • Rack cabinets WACHTEL
    Rack cabinets
    AEROMAT 2.20, etc.
  • Universal cabinets WACHTEL
    Universal cabinets
    COOLING TK, etc.
  • Installations for conservation WACHTEL
    Installations for conservation
    COSERV E et al.
  • Shock freezing chambers WACHTEL
    Shock freezing chambers
    COSCHOCK SWIFT et al.
  • Loading systems WACHTEL
    Loading systems
    COMFORT K, etc.

NEW TECHNOLOGIES GROUP

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